Raido School Rides – Privacy Policy

Effective Date: 2025-07-18
Last Updated: 2025-07-18

This Privacy Policy outlines how Chill City Technology Private Limited ("Raido", "we", "us", or "our") collects, uses, shares, and protects information from users ("you", "your") who access or use our Raido School Rides mobile applications (Android & iOS) and related services ("Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

a. Personal Information

  • Name, phone number, email address
  • Parent/guardian and child details (age, school, pickup/drop locations)
  • Payment information (via third-party payment gateway)

b. Device & Log Information

  • Device ID, OS version, mobile network, IP address
  • App usage logs, crash reports

c. Location Data

  • Real-time GPS location for route tracking and safety
  • Geo-fencing alerts for pickup/drop notifications

d. Other Data

  • Emergency contact details
  • User communications with customer support

2. How We Use Your Information

  • Provide and manage transportation services
  • Enable real-time tracking and in-app notifications
  • Ensure safety through SOS and emergency features
  • Process payments and manage subscriptions
  • Improve our services through analytics and feedback
  • Communicate updates, promotions, or support issues

3. Sharing of Information

We do not sell your personal data. However, we may share data:

  • With verified drivers to facilitate rides
  • With third-party service providers (payment gateways, customer support tools)
  • With legal authorities if required by law or to protect rights, safety, or property
  • With schools or authorized guardians in emergency cases

4. Data Retention

We retain personal data only as long as needed to fulfill the purposes outlined in this policy or as required by law. Location and ride history may be stored for audit and safety purposes.

5. Data Security

We implement robust measures to protect your data, including:

  • End-to-end encryption for location and personal data
  • Role-based access controls
  • Regular security audits

However, no method of transmission over the internet or electronic storage is 100% secure.

6. Children’s Privacy

Raido is a parent/guardian-controlled platform. We do not collect personal information directly from children under 18. All information must be provided and managed by authorized guardians.

7. Your Rights and Choices

  • Review or correct your information through the app
  • Opt-out of marketing communication
  • Request deletion of your account by contacting support

8. Third-Party Services

Our app may contain links to third-party services or use third-party SDKs (e.g., for payments or analytics). We are not responsible for the privacy practices of these services.

9. Changes to this Policy

We may update this policy periodically. Material changes will be notified via the app or email. Continued use of the app after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, complaints, or wish to exercise your data rights, contact us:

Email: admin@raidotaxi.com

Phone: +91 86677 28057

Address: Chill City Technology Pvt Ltd, Chennai, India